Privacy Policy
Effective date: August 5, 2026
This Privacy Policy describes how 904 Locksmiths (“we,” “us”) collects, uses, and shares information when you visit 904locksmiths.com (the “Site”) or contact us by phone, text, or form. Serving Jacksonville & surrounding areas.
Information we collect
Information you provide. When you call us, text us, or submit a form on the Site, we collect the details you share — typically your name, phone number, email address, service address or area, and a description of the work you need.
Information collected automatically. Like most websites, we use cookies and similar technologies to collect technical information such as your IP address, device and browser type, pages viewed, referring pages, and general location. We use this to operate the Site, measure performance, and understand how visitors find us. Our analytics and advertising stack includes Google Analytics and CallRail call tracking.
Call tracking and recording. We use call tracking technology that may display different phone numbers to different visitors and collects call metadata such as caller number, time, duration, and the marketing source of the call. Calls to and from 904 Locksmiths may be recorded for quality, training, and record-keeping. Where required by law, you will hear a notice at the start of a recorded call, and continuing the call constitutes consent to recording.
How we use information
We use the information above to respond to your requests, provide quotes and schedule service, perform and follow up on work, send service-related messages, improve the Site and our marketing, and comply with legal obligations. With your consent, we may also send review requests or occasional updates.
Text messaging. With your consent, we send service-related texts (appointment confirmations, arrival updates, review requests). Message frequency varies and message and data rates may apply. Reply STOP to stop receiving texts and HELP for help. We do not share your mobile number with third parties for their own marketing.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate — such as website hosting, analytics and advertising platforms, call tracking, and scheduling or invoicing tools — and only as needed for those purposes; when required by law or to protect our rights; or in connection with a business transfer.
Cookies and your choices
You can control cookies through your browser settings. You can opt out of personalized advertising through your Google account’s ad settings and manage analytics preferences with available browser tools. Disabling cookies may affect parts of the Site.
Data retention and security
We keep personal information only as long as needed for the purposes above — for example, records of completed jobs are retained for accounting and warranty purposes. We use reasonable administrative and technical safeguards, though no method of transmission or storage is completely secure.
Children
The Site and our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Your rights and requests
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal record-keeping requirements. To make a request, contact us using the details below. Depending on where you live, you may have additional rights under applicable state law.
Third-party links
The Site may link to third-party sites (for example, our Google Business Profile or review platforms). Their privacy practices are governed by their own policies.
Changes to this policy
We may update this Privacy Policy from time to time. The current version, with its effective date, will always be posted on this page.
Contact us
904 Locksmiths
Phone: (904) 447-5436
Email: info@904locksmiths.com
Serving Jacksonville & surrounding areas